Frequently Asked Questions
What is the warranty coverage for this wheelchair?
The main frame comes with a 3-year warranty. Electronic components including the battery, motor, joystick, and controller are covered for 1 year under normal use.
Can I customize the wheelchair with my own branding?
Yes, we provide comprehensive OEM services, including putting your logo on the product, printing it on the packaging, and modifying accessories to meet your specific needs.
What should I do if I receive a product with quality issues?
Please contact us within 24 hours of receiving the goods. We will investigate immediately and provide a solution, which may include sending spare parts or new products.
What shipping methods are available?
We offer flexible shipping options including sea freight for large orders, and express couriers like DHL, FedEx, and UPS for faster delivery. We can also accommodate your preferred shipping agent.
What payment methods do you accept?
We support multiple payment options for your convenience, including T/T, L/C, PayPal, Western Union, Money Gram, and Alibaba Trade Assurance.
How do you ensure the quality of your wheelchairs?
We maintain strict quality control throughout the manufacturing process, paying attention to every detail and keeping close contact with our customers to ensure every unit meets high standards.