Frequently Asked Questions
What is the weight capacity of your electric wheelchairs?
Our wheelchairs are designed with a standard load capacity of 100-120kg, catering to the needs of most adult and elderly users for daily independence.
Do you support customized features and what is the delivery time?
Yes, we offer various seat, control, and accessory options. Customized products are typically delivered within 15-30 working days.
What after-sales services and warranty do you provide?
We offer free training, a 5-year warranty for the frame, 1 year for the motor and controller, and 6 months for the battery. Reparation is free during the warranty period.
Are your power wheelchairs compliant with international safety standards?
Absolutely. All our power wheelchairs carry necessary safety certifications, including ISO9001, ISO13485, and CE approvals.
Can you handle bulk orders for institutions or government departments?
Yes, we specialize in tailoring product solutions for bulk institutional purchases to meet specific regulatory or functional requirements.
Is it possible to visit your manufacturing facility?
We sincerely welcome facility visits by appointment so you can witness our production process and discuss collaboration in person.